Salon & Retail Policis
We Do Not Accept Cash Payments.
Deposits are NONE-Refundable with no exceptions. They hold your appointment time and is deducted from the total cost of your service.
All prices are starting prices. Add on Deep Conditioners are additional $30 and add on trims are an additional $25.
Clients are allowed one guest. All guests must wait outside unless they are accompanying a child, handicapped or disabled client.
Please be on time to your appointment. Please do not arrive more that 10 minutes earlier. Clients are allowed a 15 minute late arrival grace period. After 30 minutes, appointment will be rescheduled.
Unfortunately, we cannot meet outside appointment deadlines. We will do every thing possible to give you time-efficient service. An impatient attitude is not permitted, however.
A respectful attitude and communication is expected at all times
If you are unhappy with your hair care service, please do not hesitate to notify the stylist immediately as he/she is styling your hair. We will strive you satisfy you promptly.
Children are NOT allowed unless they are being serviced. One friend/family member may accompany you by waiting in the waiting area.
All retail products are FINAL sale. We do accept exchanges for unopened products, however we do not accept returns.
Online purchases through our Zoom consultations must be shipped at the time of purchase. Shipping cost is discussed and agreed upon during the consultation. You may opt for in store pick up or curbside which are free of charge. However, these are appointment based and must have a minimum of $40 per purchase
If in store pick up or curbside purchase is chosen, the client must redeem the products within 2 weeks. The pick up appointment must be maid at the time of the Zoom consultation. After 2 weeks the products are marked abandoned and are put back on the shelf for retail.
International shipping is not Free. We apologize for any inconvenience this may cause.
Due to COVID-19 shipping times may be delayed.
Salon Policies by Category
Hair Styling Time/Care
In order to optimize styling time in the Salon and respect the time of others, shed hair must be removed and hair fully detangled to avoid a detangling fee of $30 per 30 minutes. Some light de-tangling is complimentary to every service. This time should take no more than 10 to 15 minutes.
Thursday to Saturdays are the most busy days so there will be some wait time. At that time you may choose to stay or reschedule. However, refunds are not permissible under these circumstances. These situations are a natural part of the business environment.
If you have an appointment after your hair styling service, please communicate this to your stylist before your appointment day. We cannot meet outside appointment deadline unless we are styling for a special occasion.
For optimal Salon experience, proper maintenance of your hair at home is very important and a must. Recommendations are given at every appointment.
All appointments require a NON-REFUNDABLE deposit to schedule. In the event of a Pandemic,Lock Down, Emergency or similar, deposits are not refunded. They are held on credit for 6 months to be used for retail and online purchases.
Sugacurls Salon is not responsible for incorrect appointments booked on our website. Please ensure that you read thoroughly the service description you desire. Please feel free to call us if you have any questions regarding booking.
We do not create over booked appointments. Therefore, it is recommended that you book each service individually that you desire. A desired service mentioned in the description area is not a correct appointment and cannot be guaranteed.
A First-Time consultation is NOT required, it is optional.
Extension & Color services do require a consultation for first time clients ONLY prior to receiving this service.
A 48 hour notice to cancel or reschedule is required. Any changes made within the 48 hour period will forfeit the deposit. As a courtesy we will contact you at least 24-48 hours prior to your appointment by phone or email. Same day cancellations require 50% of the scheduled service to be paid. For Sugacurls Members, any cancellations or rescheduling made withing 48 hours prior to the appointment but before same day will incur $40 late reschedule fee.
We will cancel the appointment if we do not receive confirmation within 24 hours. Please remember that ultimately it is the clients responsibility to remember your appointment date. If an emergency should occur please immediately contact us at your first availability.
All services are reserved for you personally. This means that other customers cannot schedule, cancel or reschedule for you. After 2 confirmed cancellations/rescheduling Sugacurls Salon will only schedule the 3rd appointment after Full Payment is collected.
If you choose reschedule or cancel prior to 48 hours, deposits are held as a credit for 30 days to reschedule. If you choose to cancel or reschedule within 48 hours, the deposit if forfeited and cannot be used for future scheduling. We only allow 1 reschedule within 48 hours.
Method of Payment
All appointments are booked with $40 to $70 deposit online. The deposits are deducted from the total cost of your service.
On your day of service, Debit/Credit Cards are the ONLY methods of payment. We do NOT accept Venmo, CashAp, Zelle, Paypal.
Day of Service
If a client arrives more than 15 minutes late, the appointment will be rescheduled. If a client is 30 minutes late, it is considered a no show appointment and your appointment will be canceled.
If for any reason you are not pleased with your service and the issue could not be resolved same day, you are able to return within 1 week. A second appointment remedy is not allowed.
Additional services can typically be added same day i.e. trim, deep conditioner as time allows. Other services requiring more time, purchases etc. may not be added unless approved by the manager.
The licensed stylists are not required to remedy a complaint in detail or at length. They are required to offer quick immediate solutions to accommodate your needs. However, you will be directed to the Manager/Owner for all complaints. We have the right to refuse service to anyone at anytime.
For all complaints please email: Timeka at firstname.lastname@example.org
We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Sugacurls Salon decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.
It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected. Specifically, this Policy will inform you of the following 1. What personally identifiable information is collected from you through our website; 2. Why we collect personally identifiable information and the legal basis for such collection; 3. How we use the collected information and with whom it may be shared; 4. What choices are available to you regarding the use of your data; and 5. The security procedures in place to protect the misuse of your information. Information We Collect It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as: · Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested. ·
Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs. In addition, Sugacurls Salon may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service. Sugacurls Salonmay also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public. Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy. Why We Collect Information and For How Long We are collecting your data for several reasons: · To better understand your needs and provide you with the services you have requested; · To fulfill our legitimate interest in improving our services and products; · To send you promotional emails containing information we think you may like when we have your consent to do so; · To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so; · To customize our website according to your online behavior and personal preferences.
The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy. Use of Information Collected Sugacurls Salon does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties. Sugacurls Salon may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.sugacurlssalon.com and its subsidiaries.
Sugacurls Salon and its subsidiaries may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered. Sugacurls Salonuses various third-party social media features including but not limited to Instagram, Facebook, Twitter, Youtube and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within Sugacurls Salon's control. Disclosure of Information Sugacurls Salon may not use or disclose the information provided by you except under the following circumstances: · as necessary to provide services or products you have ordered; · in other ways described in this Policy or to which you have otherwise consented; · in the aggregate with other information in such a way so that your identity cannot reasonably be determined; · as required by law, or in response to a subpoena or search warrant; · to outside auditors who have agreed to keep the information confidential; · as necessary to enforce the Terms of Service; · as necessary to maintain, safeguard and preserve all the rights and property of Sugacurls Salon. Non-Marketing Purposes Sugacurls Salon greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Sugacurls Salon products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.
When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage. While we use encryption to protect sensitive information transmitted online, we also protect your information offline.